Visitor Experience & Shop Assistant

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a part time job position
Job Duration: 
Permanent (subject to probation period)
Exact Salary: 
£21,000 pro rata
Salary and Benefits: 

Contract:         Permanent (subject to probation period)

Hours:             Saturday and Sunday 10am – 5.30pm

Reports to:      Marketing, Events & Retail Manager

Closing Date:  Wednesday 8th May 2019

Interviews:       Monday 13th May 2019

Starting Date:  As soon as possible

Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 


We are seeking to appoint a part-time Visitor Experience & Shop Assistant to work on-site at the Museum every Saturday and Sunday.

The Visitor Experience & Shop Assistant will work as part a team to deliver a welcoming, engaging and memorable experience to our visitors.  This role will be integral to the achievement of sales, key performance indicators and the delivery and continued development of our unique visitor experience.  You will provide a friendly and efficient welcome sharing information about the museum and its collection to our visitors, carry out shop sales, and support the gathering of feedback from the public.



The Visitor Experience & Shop Assistant will be the first point of contact to our visitors and will need to provide them with a positive, friendly and welcoming environment. 

Key tasks include:

  • Clearing and preparing the Museum for public opening and checking/cleaning the space at the end of the day;
  • Issuing visitor tickets, operating the till and card machine;
  • Answering visitor questions about the Museum and the local area;
  • Actively listening to and responding to all visitor enquiries and feedback in a professional and courteous manner;
  • Ensuring the Welcome Desk looks presentable at all times, clean and tidy, and the shop is well-stocked;
  • Carry out shop sales, identifying opportunities to maximise revenue;
  • Maintaining merchandise displays following appropriate guidelines and procedures;
  • Assisting with maintenance of stock records and stock takes;
  • Provide basic level Museum information when applicable (training and development will be provided);
  • Support the booking and co-ordination of our popular weekend talks;
  • Keep up to date with and actively promote the collections, current and future events and learning activities;
  • Answer telephone and email enquiries, forwarding to appropriate colleagues;
  • Keep visitor figure records;
  • Undertake visitor evaluation as and when requested;
  • Supporting the cleaning, maintenance and appearance of the staff spaces;
  • Cashing up daily takings, completing paperwork and electronic recording;
  • Support volunteers when appropriate;
  • Act as a fire marshal during any evacuation procedure (training will be provided).


  • Follow all policies and procedures in line with the Museum’s requirements including, health and safety, first aid, fire evacuation and security;
  • A commitment to equal opportunities;
  • A commitment to continual professional development;
  • Maintain awareness and interest in the Museum, Heritage, Arts and Cultural sector initiatives and developments.



  • GCSEs or equivalent A-C in English and Maths
  • Welcome Host / Customer Service qualification or equivalent


  • Retail experience in a customer facing role
  • Cash handling and use of e-pos systems, processing transactions accurately
  • Proven ability of dealing with a wide range of customers and needs, to a high standard
  • Understanding of visual merchandising and how this can improve sales
  • Awareness of Front of House Operations and Security procedures in a Visitor Attraction


  • Interest in nineteenth-century history
  • Awareness of PCI Compliance and General Data Protection Regulation
  • Excellent verbal and written communication skills
  • Ability to effectively use the Microsoft Office suite and the confidence to learn other software packages
  • An ability to work independently, as well as collaboratively as part of a team


  • Enjoy meeting new people and engaging in conversation
  • Polite, diplomatic and ability to remain calm during busy periods
  • Enthusiastic and respond quickly and positively in a changing environment
  • Flexibility to work additional hours to attend regular team meetings
  • A commitment to your own continuing professional development
  • A commitment to equal opportunity regardless of age, disability, gender, race, religion, sex or sexual orientation


To apply, email your CV and a covering letter outlining your interest and suitability in this role to by Wednesday 8th May 2019, 5.00 pm.


To apply for this job please email us a cover letter and your most up-to-date CV.

Side 5

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