Senior Consultant

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a full time job position
Exact Salary: 
£40k - £50K
Salary and Benefits: 

Alongside a competitive starting salary and bonus structure we offer a comprehensive suite of benefits – from a contributory pension, private medical insurance, cycle to work, child care vouchers, paid sabbatical & individual wellbeing funding to enhanced maternity, paternity and shared parental leave, our Bnb – enabling you to work at any of our global offices at the company’s expense, free breakfasts, weekly drinks and regular company socials including our Summer Sports day and renowned Christmas parties too.

Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

About the Role

We’re looking for an experienced and passionate insight, branding or innovation consultant who can work both independently and in collaboration with junior and senior colleagues to help our clients get closer to their customers. Our priority is to help our clients develop better products and services - this could be through identifying unmet needs/wants, and/or through developing concepts and solutions that might meet those needs.

You will have a natural thirst for getting to the ‘what’ and ‘why’ behind the initial brief, supporting on client proposals and designing the most appropriate research approach to meet your client’s objectives and achieving this, by uncovering top-notch insight.   You will be a key team member on 2 or 3 strategic accounts, helping build relationships with the client, getting to know their business and their needs and providing excellent project delivery throughout.

A successful Senior Consultant will be able to:

  • Take a client brief flying solo
  • Understand and query the real underlying business objectives
  • Push back on it as needed
  • Design a 1st class research approach, that is creative, progressive and pushes our/the clients’ boundaries
  • Compile a tight and articulate recommendation based on the analysis
  • Deliver inspiring outputs to client expectations that creates cut through in their business
  • Continuously build on your understanding of the clients’ world and their consumers
  • Always be looking for opportunities to deliver more value to your clients
  • Deliver impactful presentations and facilitate engaging workshops with your clients to ensure they act on the recommendations gathered from their consumers.
  • Do the above on time and within the budget!
  • As a Senior Consultant, you will be working closely with experts across the business to meet the needs on different projects and clients, as well as other parts of the organisation (Creative Services, Operations, EMEA leadership) to achieve our promise of ‘Customer-Inspired Growth’. The good work you do will lead to the client extending their relationship with us - hence you’ll also need to be able to talk credibly and authoritatively to senior clients about how we did the work and why our approach has been successful.
  • Your role will also focus on client and team management: we need you to build strong relationships with new and existing clients and become their ‘go to’ person when it comes to anything ‘customer’ or ‘insight’ (think about the relationship ad agencies have with their clients: that’s our benchmark). Similarly, we need you to coach junior members of the team and ensure the highest quality and level of insight across all deliverables for your accounts. Depending on the account structure you will hold responsibility for managing 1-3 Associate Consultants on a day-to-day basis.
  • You’re likely to have a proven track record in a hands-on insight (qual and/or quant), branding, innovation or planning experience, working as a high performer.  You will have experience of running both online and face to face research projects. You have now outgrown your role, are frustrated by the limitations of ‘research’ or are simply looking for a more commercial, entrepreneurial place where your contributions define your progress, not ‘doing your time’. You’re also someone who has a teaching mindset – helping those around you learn more about your craft, through your previous experience and your wider curiosity and reading around the topics - human behavior, research, insight and innovation. 

About the Organisation

Our clients call us their customer agency.

We create rapid insight and business change, putting customers at the heart of companies and solving problems from the customer’s perspective.  

Our customized approaches are tailored to specific business needs and include private online insight communities, immersive storytelling, data and analytics, activation events, innovation projects and business consulting.

We do this for many of the world’s best-known brands – like Bose, Etihad, Walmart, McDonald's, Jaguar Land Rover, Mars, Samsung, IKEA and more – to create “Customer Inspired Growth”.

We are passionate about our people and proud of our culture.  We have six ‘behaviours’ to ensure that we are delivering fantastic work, continuing to learn and develop and building a high-performance culture which creates opportunities for those who work here:

  • I’ve got this: taking responsibility, doing what we say we will.
  • Only accept awesome: delivering high-quality work that we are proud of and has impact.
  • Show the love: celebrating successes & ensuring everyone has a voice.
  • Do what scares you: challenging ourselves, taking risks and learning more.
  • Tell it like it is: being honest and freeing ourselves from "office politics" and "hidden agendas”
  • Open up and listen: Listening first and fully before we respond or react

How to apply

We are very keen to receive applications from people from all walks of life – talented, creative people with their own voice, own ideas and perspectives. We look forward to hearing from you.

Please forward your most recent CV and a covering letter detailing  why you are the right match for this role and how your experiences will serve the organisation.

To apply for this job please email us a cover letter and your most up-to-date CV.

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