Salesforce Administrator

This is a fantastic opportunity for a Salesforce Admin to join a dynamic and highly motivated team that has significantly developed the platform over the last four years. As well as supporting end-users and resolving their issues and queries, you’ll also be working closely with the Salesforce Business Analyst on the day-to-day administration of the platform, including development work which will become more technical and challenging as your own skills develop.

About the job

To underpin the delivery of our work, we’re using increasingly smart business systems to run our operational process and generate great business intelligence. Our principal operational software is Salesforce, and this newly created role will oversee supporting end-users to resolve their issues and queries, and help develop our use of Salesforce across the organisation.

Responsibilities

• Working with the Salesforce Business Analyst on the day-to-day administration of the Salesforce platform.
• Providing a full support service to end-users, including resolving issues and queries, managing the internal ticketing system, and delivering training.
• Configuring Lightning pages, amending page layouts and record types.
• Platform and data cleansing, including: the cleanup of out-of-date and duplicate records; and the simplification of processes.
• Managing approval processes and email templates.
• Creating and maintaining system documentation and end-user guides.
• Quality control and testing of new processes.
• Generally assisting to innovate and evolve the Salesforce platform

Person specification

Knowledge and experience

• At least six months Salesforce Admin experience with a track record of success (essential)
• Experience of using Sales Cloud (lead generation and conversion, opportunity management) is highly desirable (an awareness of this process is essential)
• Knowledge of Process Builder functionality (desirable)
• ADM201 qualification (desirable) Skills, abilities, and attributes
• Strong problem-solving skills, with a flair for creative solutions.
• Confidence in communicating across multiple platforms such as email, MS Teams, messaging/ chat
• Strong attention to detail.
• Team player, with an ability to develop effective working relationships, but able to work independently when required.
• Committed to delivering responsive, consistent and high-quality service to both internal and external stakeholders.

How to Apply

Foward your CV to info@employ-se1.co.uk in the first instance.