Programme Coordinator

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Job Ref.: 
2PCP19
Sector: 
Other
Job Location: 
London SE1
Recruiting For: 
a full time job position
Exact Salary: 
£21,216
Salary and Benefits: 

REPORTING TO: Director of Operations

SALARY: £21,216 per annum (OTE £27,216)

HOURS: 40 hours per week (Monday – Friday 09:00 – 17:30) with flexibility in working hours. You may be required to work on a weekend rota basis (one in three weekends with two days off during the week).

PACKAGE:

  • Community Pot
  • Childcare Voucher Scheme
  • Ride to Work Scheme
Number of vacancies: 
1
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

GENERAL OBJECTIVE

To fulfil client contracted mystery shopper programmes through the recruitment and scheduling of mystery shoppers. And work in liaison with the Quality Control team to ensure quality standards are maintained.

JOB SPECIFIC RESPONSIBILITIES

  • Ensure that the monthly mystery shopping opportunities are communicated to the shopper database in a timely fashion 
  • Launch each monthly assignment schedule maximising the available resources to ensure quickest possible take up of shops
  • Assign 100% of the contracted mystery shops as directed
  • Review ‘hard to service’ areas at the start of the month and work with the shopper database and shopper recruitment to ensure successful assignment
  • Utilization of available shopper recruitment tools to grow database and fulfil client obligations 
  • Communicate with clients to ensure successful delivery of the shopper programme
  •  Communicate, train and support mystery shoppers to achieve deadlines and shop standards.
  • Resolve issues surrounding specific assignments that may result in incompletion or poor completion
  • Occasionally complete mystery shops when required
  • Daily communication with the remote Quality Control team through calls and emails.
  • Management and use of shared inboxes
  • Record resolve and file client appeals.
  • Where required publish mystery shops

How to Apply:

Please forward your CV to info@employ-se1.co.uk

To apply for this job please email us a cover letter and your most up-to-date CV.

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