Programme Coordinator

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a full time job position
Exact Salary: 
Salary and Benefits: 

REPORTING TO: Director of Operations

SALARY: £21,216 per annum (OTE £27,216)

HOURS: 40 hours per week (Monday – Friday 09:00 – 17:30) with flexibility in working hours. You may be required to work on a weekend rota basis (one in three weekends with two days off during the week).


  • Community Pot
  • Childcare Voucher Scheme
  • Ride to Work Scheme
Number of vacancies: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 


To fulfil client contracted mystery shopper programmes through the recruitment and scheduling of mystery shoppers. And work in liaison with the Quality Control team to ensure quality standards are maintained.


  • Ensure that the monthly mystery shopping opportunities are communicated to the shopper database in a timely fashion 
  • Launch each monthly assignment schedule maximising the available resources to ensure quickest possible take up of shops
  • Assign 100% of the contracted mystery shops as directed
  • Review ‘hard to service’ areas at the start of the month and work with the shopper database and shopper recruitment to ensure successful assignment
  • Utilization of available shopper recruitment tools to grow database and fulfil client obligations 
  • Communicate with clients to ensure successful delivery of the shopper programme
  •  Communicate, train and support mystery shoppers to achieve deadlines and shop standards.
  • Resolve issues surrounding specific assignments that may result in incompletion or poor completion
  • Occasionally complete mystery shops when required
  • Daily communication with the remote Quality Control team through calls and emails.
  • Management and use of shared inboxes
  • Record resolve and file client appeals.
  • Where required publish mystery shops

How to Apply:

Please forward your CV to

Person specification and Experience required: 
To apply for this job please email us a cover letter and your most up-to-date CV.

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