Performance Manager (casual)

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Job Ref.: 
2PMU19
Sector: 
Other
Job Location: 
London SE1
Recruiting For: 
a part time job position
Job Duration: 
Permanent (casual)
Exact Salary: 
£10.50 per hour
Salary and Benefits: 

Responsible to: Deputy Front of House Manager

Responsible for: Ushers, and occasionally work experience placements and other volunteers

Hours: One session 4.5 hours

Salary: £47.25 per session

Holiday pay: Added to the hourly wage of £10.50 per hour

Working hours: Performances run Mondays – Sundays mostly mornings and afternoons. Good availability over the Christmas period is required (sometimes at short notice)

Probation period: Six weeks

  • Auto-enrolment into the NEST pension scheme
  • Complimentary tickets for our shows
  • Access to UK Theatre’s mentoring scheme
  • Use of available rooms at the theatre for personal projects where possible
Number of vacancies: 
1
Job starts now: 
Yes
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

The Role:

We are looking for a confident communicator to become a frontline representative of the theatre, providing excellent customer care to all our visitors and guests. The Performance Manager duty manages the theatre during performances. We have two main theatre venues, and activities and events also take place in rehearsal rooms, studios, and the foyer itself. The Performance Manager manages a team of ushers to ensure audiences are given a friendly and efficient welcome to the Unicorn. Performance Managers have a safety-critical role, co-ordinating the team in the event of an evacuation, and administering First Aid when needed.  

The Performance Manager duty manages the theatre during performances. There are two main theatre venues, and activities and events also take place in rehearsal rooms, studios, and the foyer itself. The Performance Manager manages a team of ushers to ensure audiences are given a friendly and efficient welcome to the theatre.

Performance Managers have a safety-critical role, coordinating the team in the event of an evacuation, and administering First Aid when needed.

 

KEY RESPONSIBILITIES:

Communication

  • To communicate effectively with young people
  • To respond to queries and comments. To resolve complaints in person in a sensible and sensitive manner and to pass on any issues to the FOH Manager.
  • Liaise with the Stage Manager and Visiting Artists/Companies to ensure the smooth running of performances and events

Health & Safety

  • Ensure that all venue Health & Safety and Premises License regulations are adhered to
  • Understand and be able to effectively carry out emergency procedures (e.g. in the case of evacuation, fire, accident)
  • Work with the Stage Doorkeeper as appropriate to ensure the safety and security of the building and all customers

Operations

  • To be aware of all activities taking place in the venue and be able to communicate this information to the audience and staff
  • Complete show reports for each event, record audience feedback and collect monitoring information
  • Assist with the induction of new Ushers

Finance

  • Check and distribute cash floats to staff as necessary
  • Check and reconcile Front of House takings (e.g. confectionery, merchandise), and ensure that monies are kept secure
  • Take responsibility for any stock (e.g. programmes, merchandise, ice-cream), and ensure accurate records

General

  • Supervise a team of Ushers and liaise with Box Office staff on sales and audience requirements
  • To implement the theatre Equal Opportunities, Child Protection, customer care, access and Health & Safety Policies
  • Undertake any other duties reasonably requested by the Events Producer/FOH Manager or Deputy FOH Manager
  • Attend training and meetings as deemed necessary

Person Specification:

As a key member of the front-of-house team and a frontline representative of the theatre, you will be able to lead a team providing excellent customer care. You will maintain and enhance our policy for serving diverse communities and be committed to creating a socially inclusive environment.

Essential

  • Excellent customer care skills
  • Basic staff management skills
  • Experience of cash handling
  • Understanding of health and safety issues
  • Ability to understand basic computer software
  • Ability to keep calm under pressure and to prioritise work
  • Ability to handle sensitive situations in a suitable manner
  • Must be willing (and able) to work flexible shift patterns on a seven-day rota
  • Commitment to Equal Opportunities

Desirable

  • Experience of front-of-house management or supervision
  • Health and Safety qualification
  • Personal license
  • First Aid qualification
  • Fire Safety qualification
  • DBS certificate

How to Apply:

To apply, please forward your CV in the first instance and be given an application form. Fill and send to info@employ-se1.co.uk

Closing date for applications: Noon, Tuesday 15 October 2019

Interviews: Thursday 17 October 2019

To apply for this job please email us a cover letter and your most up-to-date CV.

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