Performance Manager (Casual)

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Job Ref.: 
Performance Manager
Job Location: 
London SE1
Recruiting For: 
casual / ad-hoc
Job Duration: 
Exact Salary: 
£40.54 per 4.5 hour shift
Salary and Benefits: 


  • One session 4.5 hours Salary: £40.54 per session

Holiday pay:

  • Added to wages automatically

Working hours:

  • Performances run Mondays – Sundays mostly mornings and afternoons.
  • Good availability over the Christmas period is required (sometimes at short notice)


  • Auto-enrolment into the NEST pension scheme
  • Complimentary tickets for shows
  •  Access to UK Theatre’s mentoring scheme
  • Use of available rooms at the theatre for personal projects where possible
Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

We are looking for a confident communicator to become a frontline representative of the theatre, providing excellent customer care to all our visitors and guests.

The Performance Manager duty manages the theatre during performances. The theatre has two main theatre venues, and activities and events also take place in rehearsal rooms, studios, and the foyer itself.

The Performance Manager manages a team of ushers to ensure audiences are given a friendly and efficient welcome to the theatre. Performance Managers have a safety-critical role, co-ordinating the team in the event of an evacuation and administering First Aid when needed.


Key responsibilities:


  • To communicate effectively with young people
  • To respond to queries and comments. To resolve complaints in person in a sensible and sensitive manner and to pass on any issues to the FOH Manager.
  • Liaise with the Stage Manager and Visiting Artists/Companies to ensure the smooth running of performances and events

Health & Safety

  • Ensure that all venue Health & Safety and Premises License regulations are adhered to
  • Understand and be able to effectively carry out emergency procedures (e.g. in the case of evacuation, fire, accident)
  • Work with the Stage Door keeper as appropriate to ensure the safety and security of the building and all customers


  • To be aware of all activities taking place in the venue and be able to communicate this information to audience and staff
  • Complete show reports for each event, record audience feedback and collect monitoring information
  • Assist with the induction of new Ushers


  • Check and distribute cash floats to staff as necessary
  • Check and reconcile Front of House takings (e.g. confectionery, merchandise), and ensure that monies are kept secure
  • Take responsibility for any stock (e.g. programmes, merchandise, ice-cream), and ensure accurate records


  • Supervise a team of Ushers and liaise with Box Office staff on sales and audience requirements
  • To implement the Theatre’s Equal Opportunities, Child Protection, customer care, access and Health & Safety Policies
  • Undertake any other duties reasonably requested by the Events Producer/FOH Manager or Deputy FOH Manager
  • Attend training and meetings as deemed necessary


Person Specification:

As a key member of the front-of-house team and a frontline representative of the Theatre, you will be able to lead a team providing excellent customer care.  You will maintain and enhance our policy for serving diverse communities and be committed to creating a socially inclusive environment.



  • Excellent customer care skills
  • Basic staff management skills
  • Experience of cash handling
  • Understanding of health and safety issues
  • Ability to understand basic computer software
  • Ability to keep calm under pressure and to prioritise work
  • Ability to handle sensitive situations in a suitable manner
  • Must be willing (and able) to work flexible shift patterns on a seven day rota
  • Commitment to Equal Opportunities



  • Experience of front-of-house management or supervision
  • Health and Safety qualification
  • Personal license
  • First Aid qualification
  • Fire Safety qualification
  • DBS certificate


Please forward your CV to in the first instance.

Completed Application Forms must be received by the closing date: 2pm, Wednesday 24 October 2018

Interviews: Week commencing Monday 29 October 2018

To apply for this job please email us a cover letter and your most up-to-date CV.

Side 2

Registrations are now open

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