Maintenance Assistant

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a full time job position
Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

An outstanding opportunity has arisen for a Maintenance Assistant to join the team at our London, SE1 Hotel.

What benefits will I receive?

·Your benefits will include a competitive starting salary and holiday entitlement.

·As an employee you will become a member of the Hotel Group's Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by our hotels Worldwide and its partners.

·We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like ours Worldwide.

Responsible to: Maintenance Manager

Commitment to Excellence:

  • Every member of staff is expected to ensure that the hotel guests comfort, satisfaction and well being are catered for in a friendly, helpful, efficient and personalised manner at all times.


  • To assist the Maintenance manager in cleanliness up keep and general, maintenance under supervision and authorisation.

Main Responsibilities and Duties.


  • Complete quarterly room checks on daily basis following standards for maintenance issues, ensuring remedial action is taken on any shortfalls.
  • Check public and back areas on a daily basis for maintenance issues, ensuring remedial action is taken on any shortfalls
  • Develop knowledge of hotel structure fixtures and fittings.
  • Ensure that all maintenance requests are completed in a timely manner.
  • Assist with preventative maintenance programme.
  • Meet outside contractors arriving at the hotel, ensuring clear instructions from the maintenance manager.
  • Follow and complete daily and weekly check lists of rooms and public areas.

Managing Customer Care

  • To promote efficiency, confidence and courtesy within the department
  • Ensure guest requests are carried out in a timely, efficient and professional manner.
  • To generally promote and ensure good inter-departmental relations
  • Have a detailed up to date knowledge of all hotel services and functions at all times.
  • Ensure all guest complaints relating to maintenance operations are acted on no later than 48 hours and the necessary procedure is implemented to ensure there is no recurrence.
  • To understand other departmental needs and the implications to your own.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to colleagues


  • To ensure that all standards in the maintenance areas are met and that a high mark is achieved in the annual hotel quality audit and any issues that are high lighted are resolved immediately.

Team and Personal Development

  • To know and understand the aims of the Hotel.
  • Maintain your key to training file and submit for review when requested to do so.
  • Assist to undertake training requirements for new and existing team members.
  • Identify training and development needs that will assist you in achieving your work and personal goals.
  • At the request of the maintenance manager, attend hotel and team meetings when required to do so and put into action the outcome of these meetings.
  • Ensure all team members are aware of health and safety training applicable for their job role and the risk assessment outcomes which are relevant to them.

Financial Performance

  • Help to minimise operating costs of using equipment and products in accordance with company or manufacture user guidelines


  • To identify and action any potential sales leads.
  • To maximise sales within the hotel.

Legal Responsibilities

  • Follow all company policies and procedures.
  • Encourage safe working practices.
  • Complete sign in and sign out sheets in accordance with fire evacuation procedures and legal requirements.
  • Maintain high standards of personal cleanliness and wear proper uniform at all times including name badge and adhere to the hotels grooming standards.
  • Understand the hotels fire and safety procedure.

To have awareness of all subjects listed below:

  • Control of substances hazardous to health (COSHH)
  • Fire regulations
  • Reporting of injuries, diseases and dangerous occurrences (RIDDOR).
  • Manual handling
  • Working at height
  • Electricity at work
  • Health and safety at work Act
  • Health and safety policy statement
  • Any new or updated regulations which apply to the maintenance department
  • To carry out any reasonable duties as specified by the General Manager, Hotel Owner and maintenance Management Company

The above list of duties and responsibilities is neither inclusive nor exhaustive and there may be other duties and responsibilities associated with this job or position.

To be available to work ends and to be on call out of hours for maintenance advice and Hotel emergencies. All management and staff of the hotel are required to make themselves available for training and communication meetings, for which advance notice will normally be given. We are a franchised hotel, and are an owned and managed property of a group of hotels which strives towards running its business in a socially responsible way. We recognise that we have responsibility to play a critical role in increasing awareness and taking what positive action, we can to prevent modern slavery and human trafficking within our business operations. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Applicants MUST have previous maintenance experience with a hotel environment.


To apply for this job please email us a cover letter and your most up-to-date CV.

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