Family Support Worker

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a part time job position
Job Duration: 
2 Years
Exact Salary: 
Number of vacancies: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

Purpose of job:

Our vision is to create community hubs; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and the whole community, which includes delivering first-class and innovative education. We have an exciting opportunity for an experienced Family Support Worker to work as part of our Oasis Hub Waterloo team, to engage and work with parents/carers, supporting them to access Hub activities, develop their personal and parenting skills, knowledge and aspirations.

We’re looking for someone who can build up great relationships with a variety of people in our community – parents at the school gate, teachers, partner organisations etc – and who will be diligent, take initiative and be passionate about creating opportunity and empowering others.

This role will work within our Community & Families team and is focussed on working with those within our organisation's community who have multiple and complex needs – including practical, pastoral and emotional support, - and are experiencing, or at risk of experiencing poverty and/or other crisis.

We’re interested in hearing from a diverse range of candidates and would particularly welcome candidates who have lived experience that is reflective of the local community here in Waterloo.


Specific Duties:

  • To deliver and support the wider Family Support across the organisation
  • Work alongside the Community & Family Manager to provide individual casework support for parents & families. This includes; Advocacy, pastoral support, relationship building and emotional support
  • Discreet support and physical attendance to encourage engagement in any additional services – both within and external to the organisation
  • Providing in-depth face-to-face casework advice to clients linked to Family Support within the organisation (including those referred through internal services, or self-referring)
  • To support the management and deployment of the discreet, internal Hardship Fund where appropriate
  • Using simple referral, finance and reporting system
  • Alongside existing staff, to support the development of our work engaging local parents
  • This is focused primarily within our organisation's school communities to provide early intervention support, but will include other projects and local partner schools/organisations where appropriate
  • To facilitate preventative work, including outreach and raising awareness of our activities and services through existing project work and community events, including a supporting presence at school events (Parent’s Evenings, New Parent Activities, School Fairs etc), family activities (holiday programmes, parent groups, after school clubs) and wider community events (Christmas Fayre, Summer, Carnival etc)
  • Where appropriate, support the planning/facilitation of parent or family activity, ranging from early years to older families
  • Alongside colleagues, facilitate and/or lead short courses, workshops or a drop-in support and signposting service
  • Work with volunteers to support Community & Family activity


Responsibility for Resources

  • To track, monitor and evaluate
  • To ensure appropriate monitoring information for family/individual support is captured, in line with GDPR regulations

General Duties

  • To actively participate in the wider life of the organisation, including staff meetings, staff conferences and discussion forums
  • To take opportunities to raise support for the organisation
  • To attend regular supervision with your line manager.
  • To attend any relevant training courses as required by your line manager.
  • To carry out appropriate duties, in line with the purpose of the job, as may be reasonably required by your line manager.


Person Specification 
Community & Families: Support Worker


  • GCSE level English literacy or equivalent 
  • Qualification in Family Work, Community Work or Development 

Job Knowledge    

  • Experience of working within a diverse community setting, particularly 1:2:1 casework 
  • Data and information management    
  • Understanding of issues facing residents in Lambeth and Southwark
  • Understanding of vulnerable adults, and approaching varied and complex needs 
  • Experience and confidence in facilitation and leading individual and group support
  • Experience of working within both school and community settings


  • Face-to-face support work experience 
  • Working with people who have multiple and complex needs
  • Advocacy support
  • Proven experience of working or volunteering within a not for profit organisation
  • Proven experience of working with families, parents and across different age groups
  • Experience of partnership work with local services, and interaction with council departments 
  • Experience of data management and keeping case records


  • Excellent organisational skills
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • High level of computer literacy 
  • Innovative thinker, creative and flexible approach
  • Short and long term planning skills 

Other Attributes

  • Fully committed to the ethos and values of Oasis Charitable Trust
  • Team player
  • Flexible and self-motivated
  • Committed to partnership
  • Sensitive, non-judgemental, confident decision making, and highly-relational characteristics 
  • Initiator and good leadership skills


Safeguarding children and young people

The organisation is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment and to undergo appropriate checks, which may include an enhanced DBS check.

The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

If you are interested in this position, please send your CV to together with a covering letter, which answers this question in less than 500 words:

“Why have you applied for this role, and what drives you to want to work with local families in this organisation?

Completed applications should be returned by 9am Monday 23rd November 2020.

Interviews will take place W/C 30th November 2020.

To apply for this job please email us a cover letter and your most up-to-date CV.

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