Facilities Manager

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Job Ref.: 
Job Location: 
Greater London
Recruiting For: 
a full time job position
Exact Salary: 
£50,000 - £60,000 per annum
Number of vacancies: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

REPORTING TO:  General Manager



To ensure the consistent provision of soft and hard services along with at London Designer Outlet, overseeing the activities within Security and Housekeeping, Guest Services, M&E and providing site Duty Management cover.

The role will involve the day to day management of security and housekeeping including Health, Safety & Statutory Compliance and operational delivery of the day to day business. Also, the role will require to offer support to the Maintenance Manager depending on the task.

Working with key partners on location to ensure the safety and security of LDO is of the highest priority along with providing an excellent customer experience for all visitors as is building relationships with relevant stakeholders to optimise communications as well as implementing continual improvement and innovation.

The role is a pivotal link in the LDO Management Team and as the most senior representative of the organisation, on site the holder will be the main point of reference for the Client. We are looking for a commercially competent, enthusiastic and flexible individual who will create a positive working culture and drive the teams to success.            



General Duties

  • To manage the delivery of Security and Housekeeping and Guest Services and to act as a support function for the provision of Maintenance services on site, ensuring compliance, budgetary control and continuous improvement.
  • Continually oversee the departments Managers/Supervisors to ensure staff are deployed appropriately to meet the needs of the business and ensuring that internal communications are thorough and understood.
  • Guide and develop the Housekeeping Supervisors to ensure that LDO is presented to the very highest standard at all times. Ensure that all procedures and routines are clearly communicated and carried out in a professional and timely manner.
  • Take ownership of the Waste Management processes and develop ‘green’ initiatives in line with the developing needs of the business and considering changes to legislation.
  • Briefing, de-briefing and training in line with operational requirements across all service lines
  • Have an understanding and be able to guide tenants on all relevant security options within a retail environment to ensure the security of their stock and personnel.
  • To perform any specific investigations as may be requested by senior management.
  • Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks
  • Take a lead on communications internally and to the tenants with regards to threats from terrorist agencies, ensure that the information distributed is appropriate and timely and deliver any specific training as required or advised.
  • With the Security Shift Managers build relationships with all relevant external agencies including the Metropolitan Police and Borough Commander / Team, the CTSA, Fire brigade and Ambulance Service.
  • Responsible for identifying and reporting Health & Safety issues on site and monitoring tasks through the clients H&S on-line tool.
  • Take ownership of the LDO’s emergency response procedures, ensure they are relevant and all parties are fully trained and able to respond.
  • Work with the Maintenance Manager to ensure that a robust permit to work system is in place and all contractors on site are managed in line with the business and client expectations.
  • Look for any opportunity to innovate and reinforce the LDO as the best in class and industry leading.

Financial and Administrative Management

  • Meeting budgetary targets, monitoring financial plans against profit and loss information.
  • Strategic planning to drive the development of soft services and setting key objectives.
  • The monitoring of expenditure against plan and the control of all direct costs by efficient methods of operation.
  • Responsibility for the review of cost-efficient methods of operating, managing improvements through improved productivity.
  • Responsible for all wage sheets submitted by Site and Contract staff ensuring they are paid correctly, and all contracts adhere to set budgets on wages.
  • Authorising all consumables orders, ensuring they are within set budgets and are on the Company’s approved list of materials.
  • Replying to client queries, both orally and in writing, setting work targets for lower management.
  • Attending meetings both internally and with clients, on a monthly basis
  • Work with the Operations Manager to align and deliver strategic targets and management of key account objectives in line with the overall business objectives.
  • Management and delivery of effective and consistent communications to client and partner organisations.
  • Ensure staff training and accreditations from external agencies are recorded and up to date.
  • To oversee and manage as necessary all respective Payroll, Holidays, Rotas and Disciplinary requirements.
  • To ensure staff rotas meet the ever-changing needs of the centre, and flexibility within the staff resources to manage at peak times.
  • Carry out H&S risk assessments and other forms of H&S review as and when required.
  • Liaise with and monitor performance of contractors on site.
  • To be accountable for all security and cleaning equipment on site, including asset management, planned and reactive maintenance schedules.
  • Identify and introduce efficiencies, identify innovation and best practice, setting targets for self and team in conjunction with the Client monitoring KPI’s and ensuring issues are quickly and effectively dealt with.

Personnel Management

  • Responsibility for the recruitment of all staff and management subordinate to the role of Services Manager on site.
  • Oversee the training of new staff, lead induction process and develop proactive training. Ensure all staff are fully trained to adhere to Health and Safety legislation.
  • To interview candidates for all positions advertised for service delivery throughout the centre.
  • To ensure that employment records are current, to carry out staff appraisals and to recommend candidates suitable for future development
  • To ensure staff are employed in accordance with the Company’s employment procedures
  • To coach, train and develop the services teams in line with the Company values
  • Working with HR, ensure that staff are aware of the Company’s Disciplinary and Grievance procedures and that the procedures are adhered to in all disciplinary cases
  • Ensuring the Company’s Health and Safety procedures are practised by all employees


  • Experience of managing housekeeping and security services in a busy public place.
  • Knowledge and experience of anti-terrorism detection and crime prevention best practices.
  • Operational experience of managing critical incidents in a fast paced and pressurised environment.
  • A minimum basic understanding of hard services, with experience of managing sub-contractors.
  • Strong and inspirational Leadership skills with advanced communication and negotiation abilities.
  • A committed team player who leads by example and is prepared to “go the extra mile” to support and grow the business.
  • Well organised, keen to work on own initiative and eager to take on responsibility.
  • Good all-round understanding of delivering facilities management.
  • Experienced at managing, influencing and operating within a multi-client / contract environment.
  • Financially aware with strong commercial focus applied within a large organisation.
  • Capable of managing change quickly and efficiently whilst maintaining effective service provision.
  • Good interpersonal skills and an ability to establish credibility quickly.
  • SIA licensed.
  • NEBOSH / IOSH Trained.
  • Experience of working in a retail environment.
  • Well-developed IT skills.

To Apply

Forward your most recent CV and a short Cover Letter detailing why you are suitable for this role to info@employ-se1.co.uk

To apply for this job please email us a cover letter and your most up-to-date CV.

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