Client Service Manager

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Job Ref.: 
2CSM19
Sector: 
Other
Job Location: 
London SE1
Recruiting For: 
a full time job position
Exact Salary: 
£25k per annum
Salary and Benefits: 

JOB TITLE: Client Service Manager

REPORTING TO: Director of Operations

SALARY: up to £25,000 per annum

BONUS: up to 10% of salary

HOURS: 40 hours per week (Monday – Friday 09:00 – 17:30) with flexibility in working hours. You may be required to be on call out of office hours.

 

Number of vacancies: 
1
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

REPORTING TO: Director of Operations

GENERAL OBJECTIVE

Implement the agreed start up programmes for each new client contract in liaison with the Operations Director.  Develop use of the software platform for clients and internally.  And to develop the shopper communication to reinforce recruitment efforts, develop shopper loyalty and motivation.

JOB SPECIFIC RESPONSIBILITIES

  • Set up and configure each new client area according to client instructions
  • Create client users and tailor client platform specifics
  • Maintain client areas within platform to ensure functionality and presentation
  • Build new shop & audit forms as required
  • Develop the programme shopper instruction document to support the business requirements
  • Create pre-application questionnaires for the shop surveys
  • Following detailed training become the platform super user
  • Contribute in monthly review meetings about the software platform to go through issues and developments
  • Work with the senior management team to develop new products
  • Regular communication alongside Account Managers with clients through calls, emails and webinars
  • Support in resolving client issues/appeals in a timely manner. Communicate issues to OD when necessary.
  • Work with the senior team to develop the monthly shopper newsletter in content and reach
  • Contribute articles to online third-party forums and publications to enhance company reputation with shoppers and prospective shoppers
  • Help develop shopper communication using the company social media channels
  • To utilise and develop the company’s use of the software platform
  • Work with the senior management team to develop and drive the company's social media strategy.
  • Oversee and distribute incoming tickets from Support mailbox
  • Ensure client SLA is maintained through timely responses to support queries
  • Manage, support and motivate a Client Services Intern

How to Apply:

Forward your CV to info@employ-se1.co.uk

Person specification and Experience required: 
 
Qualifications: 
 
To apply for this job please email us a cover letter and your most up-to-date CV.

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