Reservations Coordinator and Payments Clerk

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Job Ref.: 
Job Location: 
Recruiting For: 
a full time job position
Salary and Benefits: 

Negotiable depending on experience

Number of vacancies: 
Job starts now: 
I would like to receive applications from: 
Lambeth and Southwark
Job Description: 

There is an opportunity to join a leading serviced apartment provider with a portfolio of over 650 apartments in and around the city of London.

We pride ourselves on being leaders in our industry and we are currently seeking a Reservations administrator, with a passion for figures, to join our energetic and vibrant team.

Reporting directly to the Reservations Manager, we are looking for an enthusiastic and self-motivated individual, with excellent communication and multiple unit skills.

The ideal candidate must be able to multi-task efficiently, having exemplary analytical skills, as well as customer service skills. Experience within the Serviced Apartment or Hotel sector is also desirable.

You will be expected to quickly gain full knowledge of all rates, (standard, negotiated and promotional etc.), room types, overall company product and our primary competition.

Duties will include:

  • Ensuring all bookings are paid & posted correctly
  • Compiling & Presenting figures to the teams
  • Assisting Accounts with resolving queries
  • Assisting guests with payment queries
  • Supporting Reservations in correcting mistakes on bills
  • Chasing up colleagues on clients on payment issues
  • Liasing closely with the revenue team and Reservations Manager, monitoring & maximizing occupancy
  • Communicating to the teams to ensure they are maximizing our selling opportunities
  • Looking ahead at future occupancy and putting preventative measures in place where needed
  • Checking daily bookings have been completed correctly
  • Training staff
  • Being point of contact for the Reception teams and ensuring they have their system up to date
  • Taking & processing reservations
  • Negotiating rates and converting enquiries
  • Handling & processing payments
  • Book outs & dealing with difficult guests
  • You will be incentivized on your responsibilities and a bonus structure will be set against achievement of your targets
  • You must be a forward planner, capable of working on your own initiative and as part of a team to ensure that revenue targets are being achieved and the desired occupancy level is being met.


Shifts are 8.30am-5:30pm or 9am to 6pm or 11am to 7:30pm, and some weekends required, for which overtime will be paid.

Bank Holidays are also rota’d amongst the team.

Please note that initial training may take place in London Bridge and then the role will be moved to Waterloo.

Person specification and Experience required: 
  • Advanced knowledge of computer applications is essential, including Microsoft Office & Excel.
  • Experience of a Reservations booking system is also preferable.
  • Reporting knowledge and ability – strong analytical skills
  • Close attention to detail with a structured approach to a task
  • An ability to work quickly under pressure and deal with high demanding clients
  • Be well spoken with excellent communication & written skills
  • Be self-motivated and pro-active, maintaining high levels of focus and enthusiasm
  • Able to work independently and make decisions, as well as working & communicating effectively as part of a large team
  • Ability to think outside the box, identify and incorporate opportunities
  • High levels of customer service
  • Be articulate, organized, alert and perceptive Maintaining professionalism at all times

Required experience: Customer Service: 1 year

To apply for this job please email us a cover letter and your most up-to-date CV.

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