Guest Relations Manager - Night

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Job Ref.: 
GRMNIGHT
Sector: 
Food/Beverage/Hospitality/Hotels
Job Location: 
Waterloo
Recruiting For: 
a full time job position
Exact Salary: 
£18,000
Salary and Benefits: 

Performance related bonus, Full bespoke training, Monthly company social events, Twice yearly corporate parties, Frequent team building activities, Pension, Eyecare Voucher, Childcare Voucher, Extra day of holiday for each year of service, Heavily discounted gym membership.

Number of vacancies: 
1
Job starts now: 
Yes
I would like to receive applications from: 
Lambeth and Southwark
Job Description: 

There is an opportunity for a Guest Relations Manager to join our team to open a new hotel.

This stylish new build hotel is due to open in early spring and will consist of 236 bedrooms, 11 meeting rooms and food and beverage outlets.

We take time in seeking out individuals to join our team. We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others. For us this far outweighs experience in a particular role. We believe if you have a great attitude then we can train you to be one of our exceptional team players.

As a Guest Relations manager, you will supervise Reception operations during the night to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise accurate and efficient Reception operations including check in/out procedures
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
  • Ensure a consistent, high level of customer service
  • Brief your team on any events or VIP guests in the hotel that day
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Carry out shift handovers and brief team members as required
  • Follow company brand standards
  • Assist other departments, as necessary, and maintain good working relationships with hotel Team Members.
Person specification and Experience required: 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in Hotel Front Desk Positive attitude and good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own or as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous supervisory experience in a hotel environment.

To apply for this job please email us a cover letter and your most up-to-date CV.

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